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POLICY | RULES AND REGULATIONS

This page provides guidelines and useful information to the user of services at Melody House, also operating as Music and Film Academy.
It explains how things work here, the rules applying and the values we believe in.

Melody House has in this document provided a section of rules relevant to the learner’s time at Melody House / Music and Film Academy and beyond.

Other rules and information is contained in the offer at the time of the learner’s admission, notices in communications from Melody House to the learner, industry developments, updates at anytime on this page and legal rules. 

2025 TERM DATES
A. Fixed Term Program
January  – March
April – June 
July –  September
October – December

B. Rolling Dates
You may start at any time of the term by joining a new or ongoing class if within the program’s commencement month.

OUR SERVICES
We offer Sound, Music and Photography (Videography) services specializing in Education and Production.

STUDY APPLICATIONS
Intake is ongoing.  You may submit your application at any time of the year . Please fill your details correctly.

ADMISSION
Admission means our discretion to allow an applicant or a user access to services, resources, a class, a course, a privilege or benefit at Melody House subject to our terms and conditions.

Upon receiving your application for a study course and based on our considerations Melody House shall make a verbal or a written offer of admission to study on a first come first served basis. To accept the offer and reserve your seat please pay tuition fees promptly.  Course duration is provided in the offer of admission.

Attendance timings shall be confirmed on acceptance of our admission offer and after you have reported. You may however request a provisional schedule upon receiving an admission offer.

A learner shall be required to sign up to the online and/or offline attendance registers.

Admission may be restricted, suspended or revoked if a learner/ user is unable to meet Melody House standards. 

Failure to meet the minimum required attendance and punctuality standards (the 80% eligibility threshold) will result in a progression of disciplinary and academic actions. These consequences are cumulative over the term/semester.

STUDY FEES
Fees shall be paid in advance in full or on an agreed payment plan.
Payment methods shall be communicated in the admission offer.
Payments are non-refundable.

MODE OF LEARNING
Classes are conducted in person, and online where provided by Melody House on part time, half time or fulltime depending with the program.

ACCESSORIES
Please ensure you carry personal or required accessories including headphones, memory card/ flash disk/ hard disk, power charger, power cable, USB cable etc. Borrowing from another is not encouraged.

ATTENDANCE | PUNCTUALITY | ABSENCE
Please attend sessions on time.
Unless rescheduling has been requested in advance in which case a make-up session may or may not be conducted, missing a session means forfeiture.

YOU ARE REQUIRED TO ATTEND 100% OF YOUR LESSONS UNLESS YOU HAVE A VALID LEAVE OF ABSENCE.

A learner under guardian/ parent or third-party sponsorship will be required to report to the class instructor and in addition send a written note via email/ WhatsApp to the office, requesting leave or stating why they have missed or will miss class on a particular date/s with guardians/parent knowledge.

For other persons an email/ whatsapp message or call to the administration office or course instructor shall suffice. 

DISCIPLINARY MEASURES FOR NON ATTENDANCE 

Level 1: Initial Intervention (After 1-2 Unexcused Absences)

  • Written Warning and Communication: The student will receive a formal written notice detailing the attendance shortfall. The school contact will make the first attempt to contact the guardian to notify them and document the conversation.

  • Mandatory Make-Up Work: The student must immediately complete all missed assignments and lectures. Failure to submit this work within a specified deadline (e.g., 48 hours) will result in a grade of zero for those assignments.

  • Brief Counseling Session: The student must meet with the school counselor or program administrator to discuss the root causes of the absence and review the Attendance Behavioral Contract (if applicable).

Level 2: Escalated Action (After 3-4 Unexcused Absences)

  • Loss of Privileges: The student will immediately lose access to non-essential academic privileges, such as open studio time, specific lab equipment, extracurricular activities, or school-sponsored trips for a specified period (e.g., two weeks).

  • Mandatory Re-Contracting Meeting: A formal meeting is required, involving the student, guardian, and school administration/counselor. The purpose is to reaffirm the Behavioral Contract and develop a specific plan with mandatory check-ins.

  • Academic Warning: The student will receive an official Academic Warning indicating that they are at high risk of course failure due to non-attendance and ineligibility for exams.

Level 3: Severe Sanctions (After 5+ Unexcused Absences or Persistent Truancy)

  • Ineligibility for Final Examination: The student will be formally deemed ineligible to sit for the final examination or assessment, resulting in an automatic failing grade (e.g., ‘F’ or ‘No Credit’) for the course.

  • Course Failure and Grade Documentation: The final grade will reflect the failure due to non-attendance. This failure will be permanently recorded on the student’s academic transcript.

  • Referral to External Support/Disciplinary Committee: The student’s case will be referred to the school’s Disciplinary Committee or required referral to external community services (e.g., child protective services, truancy officers, or mental health professionals), particularly if the guardian has failed to cooperate.

Level 4: Administrative Separation (Final Step)

  • Administrative Withdrawal or Suspension: The student may face mandatory administrative withdrawal from the course or the entire program for the current term.

  • Exclusion from Future Enrollment: Future re-enrollment in the program or institution may be contingent upon a successful appeal process and a guarantee of compliance, which may include mandatory attendance at therapy or counseling sessions.

OFFICE CONTACTS
admissions@musicschool.co.ke
melodyhouse.ke@gmail.com
0719 428550
0710 181966
2nd Floor S2 Information House, Nairobi CBD.

DRESS CODE
Personal choice provided you keep it decent. 
For regular students the school T-shirt shall be worn on a specified day or for a particular occasion or purpose.

DRINKS/ FOOD/ INTOXICANTS 
No drinks or food shall be used or allowed near computers, instruments and production equipment.
Intoxication, use and/ or smell of cigarettes, khat/ jaba, kuber or illegal substances like weed/ shash is not allowed. The space is for learning as provided.

VISITORS
Visitors are strictly not allowed in class or the studio.

MINOR
A guardian or their nominee may await a minor at the reception/ designated area as the child attends a session.

SESSION
A session refers to a time in which an activity takes place at or as arranged by Melody House including but not limited to learning, performing, recording and interaction.
Learner means the person attending a session.

WEBSITE
Website refers to a website, domain, web page that is published/displayed/ owned/ used by or licensed to melody house for communication with our client.
The contents of our website may be updated at any time.
Learner access to our website is limited to the time that the website is up/running/live and subject to any user conditions of admission.

COUNTRY LAW
The law of Kenya applies.

OUR VISION
A world class music and film academy and production studio where people of all ages find inspiration, space and satisfaction.

MISSION
We make use of modern and efficient methods to create highest quality services in sound, music and film for education, media, recreation and entertainment making life more good. 

VALUES
At Melody House | Music & Film Academy learning, imagination and creativity are keys to realizing potential.
We value education and freedom of expression knowing that arts and talent present opportunities for personal growth, self employment and other social and economic advancement in our communities.
We offer relevant programs for the youth helping them explore abilities and envision possibilities for their future. 
We believe that progress and opportunities in life should not be unfairly restricted to a person due to their background or stage in life. 
In providing solutions we understand the importance of working hard with excellence and  unity of purpose while practicing integrity and honesty, openness, care and accountability in our connections.

PROFESSIONAL CODE OF CONDUCT
The code of conduct shall apply to Melody House learners who go on and pursue careers in their particular field.

You undertake to do the following:

  • Comply with all relevant laws, codes and regulations
  • Get all licenses that are legally required.
  • Present and supply products or services honestly without misrepresentation and to operate your business in a professional manner.
  • Ensure that everyone working under you conduct themselves in a proper manner.
  • Provide proper, fair and reasonable service to customers.
  • Comply with all fair and reasonable contractual obligations.
  • Recognize peers and compete for business within lawful practice.
  • Provide a safe working environment, and to maintain the highest reasonable level of safety for all products and services.
  • You should  insure your equipment and business.
  • Carry out regular checks and maintenance of electrical equipment to ensure safety and proper working.
  • Behave in a manner that would not bring disrepute to the industry.
  • Be suitably dressed for events/ meetings.
  • Be punctual to work.
  • Ensure your work station is tidy and organized
  • Support the development of the industry and standards.

Lastly a useful piece of info: To a first time visitor Nairobi has a lot of beautiful attractions. Do not go greeting everyone or be enticed to funny card games on the streets.